TROUBLESHOOTING (FAQ)
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streaming audio system
FAQ -- TROUBLESHOOTING
=====Table of Contents:
PROBLEMS LISTENING
L1. Help! I get audio skipping when I listen!
L2. I'm having problems tuning in with RealPlayer
L3. I've installed Winamp but RealPlayer keeps stealing SHOUTcast.
How do I get Winamp to play SHOUTcast tracks?
PROBLEMS BROADCASTING
B1. When I try to broadcast I get an error message saying
"Error opening ACM stream" -- what's wrong?
B2. I don't know what IP I should enter. What should I enter?
B3. I don't know what a system administrator is. Where do I find one?
B4. I'm trying to broadcast from a computer that doesn't run Windows.
What do I need?
B5. I can't broadcast at more than 56kbps, but I see people doing
128kbps and above. How can I do that?
B6. IS SHOUTCAST FREE? (YES IT IS)
B7. Listeners are complaining that my Mic is always on, what do I do?
PROBLEMS SERVING WITH SHOUTCAST DNAS SERVER
S1. When I try to listen I get "ICY 404 Service Unavailable" --
What does this mean?
S2. How do I make a link off a webpage for people to listen to my server?
S3. My server gets this error: "[yp_add] yp.shoutcast.com gave error (nak)" --
What's wrong with my server?
=====PROBLEMS LISTENING
L1. Help! I get audio skipping when I listen!
Answer: Your connection to the Internet is too slow to handle the amount of data
that particular SHOUTcast station is sending. Try looking through the SHOUTcast
directory for stations with a lower value in the bitrate column. You can also
select your connection type on the SHOUTcast directory (modem, DSL, etc.) and
the directory will present stations most likely to work on your type of connection.
L2. I'm having problems tuning in with RealPlayer
Answer: RealPlayer does not support the full gamut of SHOUTcast stations. For
optimal listening, download and install the Winamp audio player for Windows
(http://www.winamp.com) or one of the other recommended players listed in
the shoutcast.com online documentation.
L3. I've installed Winamp but RealPlayer keeps stealing SHOUTcast.
How do I get Winamp to play SHOUTcast tracks?
Answer: RealPlayer is more aggressive at positioning itself than Winamp for
control of streaming media. The problem is RealPlayer performs poorly at
tuning in SHOUTcast channels. The solution is to disable Real's SmartCenter
by right-clicking on the real icon in your system tray (bottom right hand
corner of the Windows screen) and select Disable Smartcenter. Install the
latest version of Winamp once you've done this, and Winamp will have control
of the stations again.
=====PROBLEMS BROADCASTING
B1. When I try to broadcast I get an error message saying
"Error opening ACM stream" -- what's wrong?
Answer: Your Windows machine doesn't have the Fraunhofer MP3 codec. Visit
the "I wanna be a DJ" section of SHOUTcast.com to find out how to download
the necessary file. Don't forget to install it after you download :)
B2. I don't know what IP I should enter. What should I enter?
Answer: You need someone to run the SHOUTcast server for you. Nullsoft
does not provide SHOUTcast servers, only the software and the directory
of broadcasts.
B3. I don't know what a system administrator is. Where do I find one?
Answer: A system administrator is the person responsible for running your
network. If you don't know who yours is, chances are you'll encounter
great difficulty running the SHOUTcast server software. Try to find
a friend who's familiar with IP networking and computers and see if they
can assist you in setting up a SHOUTcast broadcast.
B4. I'm trying to broadcast from a computer that doesn't run Windows.
What do I need?
Answer: Windows, unfortunately. There presently aren't any stable solutions
for broadcasting frame-accurate constant bitrate MP3 audio on platforms other
than Windows. We're working on some solutions here.
B5. I can't broadcast at more than 56kbps, but I see people doing
128kbps and above. How can I do that?
Answer: You need the professional version of the Fraunhofer MP3 codec. We
can't give away the codec for free, but you can buy it by emailing Fraunhofer
(http://www.fhg.com)
B6. IS SHOUTCAST FREE? (YES IT IS)
Answer: We made SHOUTcast free many many months ago. I'm looking for
references to people having to pay and slowly stamping them out.
B7. Listeners are complaining that my mic is always on, what do I do?
Answer: You're using advanced recording mode. Turn it off by going to
Winamp Prefs -> DSP plug-ins -> Shoutcast Source -> Configure button.
=====PROBLEMS SERVING WITH SHOUTCAST DNAS SERVER
S1. When I try to listen I get "ICY 404 Service Unavailable" --
What does this mean?
Answer: You need to provide SHOUTcast with a stream to broadcast. This is
done by setting up Winamp with a playlist, playing audio, and using the
SHOUTcast Source Plug-in for Winamp to send a stream to a SHOUTcast DNAS.
S2. How do I make a link off a webpage for people to listen to my server?
Answer: SHOUTcast 1.1 and above supports a direct link off the SHOUTcast
server to reference itself via the URL:
http://your.server.ip.here:yourport/listen.pls.
For example, if your server's IP address was 192.168.1.10 and running on port 8000
you would use http://192.168.1.10:8000/listen.pls, or as a web link:
Listen to my server (click <A HREF="http://192.168.1.10:8000/listen.pls"%gt;here</a>)
S3. My server gets this error: "[yp_add] yp.shoutcast.com gave error (nak)" --
What's wrong with my server?
Answer: The SHOUTcast directory has refused to publish your directory entry for
one of a number of reasons. Your server should have an extended error message
as well which might correspond with one of the following:
* NOTE: If the extended-error message is accompanied by an IP address,
check to make sure it's the same IP address and port you're running the
SHOUTcast server from. If it's different, then something is changing
your IP address before it gets to us. This is usually because of internet
sharing devices or software. DSL routers and cable modems typically are
the culprit, as are corporate firewalls, NAT devices, or web caches.
We are working on a solution for the web caches, but if any of the other
devices are changing your IP, you will *have* to follow the instructions
under Connection refused: below to solve your problem. Listeners on the
internet will not be able to listen to your server until you fix the
problem.
* Connection refused: This typically means your server is not visible from
the Internet. The usual cause is that you're located behind a firewall or
NAT device (this includes internet sharing programs like Sygate, Wingate,
etc.). These devices block incoming connections to your network. You need
to configure these devices to map port 8000 on the device to port 8000 on
the computer running the SHOUTcast server. If you have changed the
SHOUTcast DNAS configuration to have different values for the ports, you
should map that port instead. The important detail is that the SAME PORT
YOU BROADCAST ON MUST BE THE PORT MAPPED FROM THE OUTSIDE. That is, you
can't map port 99 to port 8000 and expect it to work. It won't.
* Connection timed out: This means the SHOUTcast directory attempted to
contact your server, but never reached it. This is usually due to
ISPs or corporate networks blocking incoming traffic. Occasionally
this is because the Internet is tweaked and the directory can't find
a route to your server. Reasons for this can be as various as ISPs
around the world disagreeing on route tables, overburdened connections
between your ISP and the backbone, or just general net flakiness. If
it doesn't clear up after a day or so, ask your network provider if
they block incoming traffic.
* 404: This typically means you're running software that isn't a SHOUTcast
DNAS server. The only supported software for listings in the SHOUTcast
directory is the SHOUTcast DNAS. Occasionally this will show up on
servers with very very slow Internet connections as well. It should
clear itself up with time.
* 5 (yer banned booger): Your network has been linked to exploits of the
SHOUTcast directory in the past and is restricted from adding entries
to the SHOUTcast directory.
* 2: Your server is promoting specific technology. The SHOUTcast
directory is a place to promote stations, not technologies.
* 3: Your server sent incomplete or inappropriate data. Check your station
information for invalid characters (numbers, letters and spaces are the only
accepted values for most entries) and reconnect the Source plug-in to try again.
* 6: Something's screwed up on our end. Please see http://forums.winamp.com/forumdisplay.php?forumid=140
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